On the exit of the first such integrated solutions, built on the platform of the contact center Genesys Labs, announced in late August, the company XO Interactive. Contact Center on demand does not require major investments in infrastructure, and even the work of operators can organize your home. All routine functions to service and contact center management takes service provider (in this case, XO Interactive). The customer also solves the business problem and increases customer loyalty. It is expected that in the U.S. market for such applications hosted on the server side and the existing on-demand, in the next five years will experience explosive growth: its volume will increase from $ 191 million to $ 1.5 billion, aggregate growth rate, according to a Frost & Sullivan, will amount to 34%.
Factor Shakespeare As half the cost of the call-center are personnel costs, they are usually built in areas where labor is cheaper. Thus, the Russian company "Direct Star," KFOR ("Telekontakt") and "Audiotele" was chosen by the Tver region. Previously, all the cheapness of its labor force began to exploit India, which became the world's mecca of IT outsourcing and business processes. In some areas Bangalore, India on 1 sq. km. km are 5-7 call-centers with thousands of operators on 1-2 places.
True, not all residents of third countries to possess a sufficient level of international business language. The Indians are no exception, although India and ranked fourth in the world for English-speaking residents. Language of Faulkner and Shakespeare, all sprinkled with Punjabi or Gujarati dialect, not too mellifluous American and especially an Englishman.
